Thank you for shopping at BuyDeals. We stand behind the quality of our hats and want you to be completely satisfied with your purchase. If you are not fully happy, you may return eligible items within 30 days of delivery for a refund, store credit, or exchange, as outlined below.
1. Return Eligibility
To be eligible for a return:
- Items must be in their original, unworn, and unwashed condition, with all tags and labels attached.
- Original packaging (such as dust bags or boxes) should be included when possible.
- Returns must be requested within 30 days of the delivery date.
The following are NOT eligible for return:
- Hats that show signs of wear, alteration, or damage.
- Items marked as “Final Sale.”
- Products whose hygiene may be compromised (e.g., hats with stains or makeup).
2. How to Start a Return
- Contact Us First:
Email us at 19243458713@163.com with your order number and reason for return. We may ask for photos to assess the item’s condition. - Receive Instructions:
If your return is approved, we’ll provide a Return Authorization (RA) number and the return address. Please do not send returns without an RA number. - Ship Your Item:
Pack the item securely, preferably in its original packaging. Include the RA number inside. We recommend using a trackable shipping method for your protection. BuyDeals is not responsible for items lost or damaged during return shipping.
3. Refunds
- After we receive and inspect your return, we’ll notify you of the refund status.
- Approved refunds will be issued to your original payment method within 10–14 business days.
- Original shipping fees are non-refundable. Return shipping is the customer’s responsibility, except in cases of our error (e.g., incorrect or defective item).
4. Exchanges
Exchanges are available for:
- Defective or incorrect items.
- A different size or color (subject to availability).
To request an exchange, email us at 19243458713@163.com with your order details and photos if applicable.
5. Final Sale Items
Items marked “Final Sale” are discounted final purchases and cannot be returned, exchanged, or refunded.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 7 days of delivery at 19243458713@163.com. Include your order number and clear photos of the item and packaging. We will promptly arrange a solution, which may include a prepaid return label and a full refund or replacement.
7. Questions?
If you have any questions about our return policy, feel free to reach out:
- Email: 19243458713@163.com
- Phone: +86 19301384692
- Operating Company: Henan Fengxin Culture Communication Co., Ltd.
- Business Address (For Returns & Correspondence):
East 500 meters north of the intersection of Minzhu Road and Kunlun Road, Changzheng Sub-district, Liangyuan District, Shangqiu City, Henan Province, China